96 casino Privacy Policy

96 casino ("we", "our", "platform") places the highest importance on the privacy of its members. This Privacy Policy ("Policy") applies to all individuals who use the 96 casino website and related services. It has been prepared with members based in Bangladesh in mind.

By reading this policy, you will learn what types of information we collect, how that information is used, who it may be shared with, and how you can control your information. By using our services, you are considered to have accepted the terms described in this policy.

This policy applies only to 96 casino's digital platform. Third-party websites or services have their own privacy policies for which 96 casino is not responsible.

96 casino collects various types of information from its members. This collection happens in two main ways — what you provide directly and what is collected automatically while you use the platform.

2.1 What You Provide Directly

• Full name (in Bengali or English)
• Date of birth — for age verification (the minimum age to use our services is 21)
• Email address and mobile number
• Payment information — bKash, Nagad, Rocket, or bank account number (for processing transactions)
• Copy of national identity card or other government-issued identity document (for account verification)
• Address details
• Messages and complaints submitted via support chat or email

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Session duration and page visit patterns
• Game play history and betting activity
• Transaction history — deposit and withdrawal records
• Login times and usage patterns

We do not collect any additional sensitive information beyond what is listed above. Payment information is not collected directly but is handled securely through a payment processor.

Collected information is used only for specific and legitimate purposes. 96 casino uses your information for the following reasons:

3.1 Service Operation and Improvement

• Registering and managing accounts
• Processing deposit and withdrawal transactions
• Activating bonuses and promotions and tracking wagering records
• Managing the VIP program and calculating cashback
• Technical improvements to the platform and bug fixes

3.2 Security and Compliance

• Preventing fraud, money laundering, and other financial crimes
• Ensuring age verification (enforcing the 21+ rule)
• Detecting multiple accounts
• Maintaining system security

3.3 Communication and Support

• Providing 24/7 live chat and email support
• Sending important account-related notifications
• Informing you about new promotions (based on your consent)
• Providing responsible gaming recommendations and warnings

96 casino does not sell your personal information to third parties or transfer it for any commercial purpose. However, limited information may be shared in certain specific situations:

4.1 Service Provider Partners

We work with trusted third parties for transaction processing, identity verification, and technology services. They receive only the information necessary to provide the specific service and may not use it for any other purpose.

4.2 Game Providers

Limited technical information may be shared with game developers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe for the purpose of running games. This information is not personally identifiable.

4.3 Legal Obligations

If a valid court order, investigation, or request from a law enforcement agency is received, the required information may be provided as part of our legal obligations.

96 casino uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve the platform's functionality.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and remember language preferences. Disabling these cookies will prevent the platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings — such as your preferred game category and display settings. They make your experience more personalised.

5.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the platform are used most and to improve the quality of services. This information is not personally identifiable.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to stop working properly.

96 casino has put in place multiple technical and administrative measures to keep your information secure.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Database-level encryption — for stored sensitive information
• Two-factor authentication (OTP) — for login and withdrawals
• Regular security audits and penetration testing
• Firewall and anti-malware protection

6.2 Administrative Security

• Only authorised staff may access member information
• Signing a confidentiality agreement is mandatory for all staff
• Regular security training and awareness programmes
• Maintaining data usage logs and audit trails

While we make every effort to ensure maximum security, no online system is entirely free from risk. You are advised to keep your password confidential and not share it with anyone.

96 casino retains your information only for as long as it is necessary or legally required.

7.1 Active Account Data

Profile information, transaction history, and gaming records are retained for as long as your account remains active. This information is needed for service delivery, dispute resolution, and fraud prevention.

7.2 After Account Closure

Even after an account is closed or deactivated, financial transaction records and identity documents may be retained for a defined period due to legal obligations. Once that period has passed, the information is securely deleted.

7.3 Marketing Communications

If you wish to opt out of marketing communications, please contact the support team. You will be removed from the marketing list as quickly as possible after your request.

As a member of 96 casino, you have certain fundamental rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you. By contacting the support team, you will be provided with a summary of the information stored in your account.

8.2 Right to Correction

If there is any error in your information, you may request a correction. Some information can be updated directly from account settings; for other cases, assistance from the support team may be required.

8.3 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or messages at any time. However, important account-related notifications — such as transaction confirmations or security alerts — will always be sent.

8.4 Right to Close Your Account

You may request to close your account at any time. In such cases, please follow the responsible gaming guidelines. It is advised to withdraw any remaining balance before closing your account.

96 casino strictly does not collect or process information from minors. Our services are for individuals aged 21 or above only.

Age verification is a mandatory step during registration. If we become aware that a person under the age of 21 has opened an account, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify the support team immediately. Help us raise awareness on this matter.

96 casino may update this privacy policy from time to time. Amendments may be made due to service improvements, adoption of new technology, or changes in law.

10.1 Notice of Changes

For significant changes, we will send members a notification by email or on the platform. For minor edits or language clarifications, the policy may be updated directly.

10.2 Effectiveness of Changes

Updates take effect from the date the policy is published. If you continue using the platform after any changes, it will be assumed that you have accepted the new policy. We therefore recommend checking this page regularly.

For more information about our services, read the About Us page, where 96 casino's goals and operations are described in detail.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. The 96 casino data protection team takes all complaints seriously.

11.1 Contact Methods

• Live Chat: 24/7 direct chat available on the website
• Email: [email protected]

Support is available in both Bengali and English. Any request related to your privacy will be responded to as soon as possible.

11.2 For More Information

For answers to common questions, visit our FAQ section, where you will find answers to frequently asked questions about accounts, payments, and bonuses.